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The blending of services and sales is a longer term trend in technology that is now coming to a head a result of industry transformation, technology as a service, the growth in importance of LAER, ARR and the like. How does that land from a PS perspective? What are the common practices in selling PS? What are good practices or best practices? What practices lead to better outcomes from the standpoint of selling professional services? Are trends and patterns changing? In this session, we will share key data points and correlations from the TSIA Professional Services Benchmark study and answer these questions and more.
Distinguished VP, Professional Services Research, TSIA
Director, Professional Services Research & Operational Best Practices, TSIA
Publish Date: May 7, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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