Conference Presentation

App-Centric Support: The Inevitable Evolution

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Everything today revolves around the app stores. Support organizations have held on to the time-tested, tiered structure when it comes to supporting customers. This session explores the inevitable transformation in support that every organization has to prepare for. It is an advocacy of why and how to make this transition and realign resources and operations around this landscape-changing approach.

Presented By:

Balaji Balaraman

Sr. Director, Automation & Innovation, SumTotal Systems

Publish Date: October 22, 2019

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