Conference Presentation

Adopting Support Staff Excellence to Drive Customer Success

This report is for Support Services members only

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This is a case study of how the Corptax team adopted the training objectives from Impact Learning Systems and TSIA’s Support Staffing Excellence (SSE) program using fun reinforcing techniques to drive higher CSAT scores consistently over six years. See how CORPTAX took its satisfaction ratings from below 80% to above 95% in under two years using techniques based upon the SSE program. The presentation will give you actionable steps to use to reinforce the programs you have in place and information about how to certify your team in the SSE program.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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