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Transforming a software global professional services practice from a project-services focus to include a service-subscription model is a challenging and arduous journey that Bentley Systems began in 2016. The subscription model, called "Success Plans," is a new and significantly different approach to Bentley's traditional professional service methodology. Mark Hattersley and Barbara Reisenwitz will present the goals of, progress made, and missteps taken on this journey, as well as what work remains for this transformation. Specifically, they will discuss:
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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