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Conference Presentation

Act Local, Think Global: How to Leverage Common Capabilities and Enable Growth

This report is for Managed Services members only

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Logicalis Optimal Services operations have been growing consistently by two-digit YoY in the last 5 years. Present in 11 countries in Latin America, Logicalis can share across all regions its Common Services Platform (CSP): tools and processes that enable faster onboarding and IT services management. One of the most critical processes is the project transferring from sales to operations: understanding pre-sales promises and enable the customer to reach the real benefits from robust and certified IT managed services provided by Logicalis. In this presentation we share how Logicalis Optimal Services ITIL-based processes can be used to maintain excellence and agility from IT to customer business.

Tracks: Interactive Breakout, Managed Services

Presented By:

Publish Date: December 10, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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