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Conference Presentation

Achieving Support Staff Excellence: Panel Discussion and Certification Presentation

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TSIA partners with training authority Miller Heiman Group to provide gamified/interactive curriculum, achievement dashboards, testing and corresponding Support Staff Excellence Program certification. This jointly developed program focuses on enabling a superior customer experience. Panel executives from Marketo, Teletracking, and Corptax will share their journey from business challenges, actions taken, specific metrics improved and lessons learned while achieving Certified Support Staff Excellence Center designation. Their success stories are an inspiration for companies looking to drive service delivery efficiency, elevate staff skills, cut attrition, improve CSAT scores and reduce costs. To close the session, this year's newly certified and re-certified companies will be announced and recognized.

Presented By:

Patricia Lughezzani

Group VP, Customer Support & Advocacy, Marketo

Lloyd Howlett

VP, Support & Customer Operations, Corptax

Brian Vogel

Director, Technical Support Services, Teletracking

Publish Date: October 23, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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