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Conference Presentation

A Cross-Functional Approach to Customer Growth

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As the market shifts towards a subscription economy and customers are evolving to a digital network, it takes an entire organization to work together to get customers to their outcomes faster than their competition. IT environments are becoming more and more complex with new technologies coming to market, including multi-vendor and hybrid cloud solutions. Traditional product support models are no longer enough. This is why cross-functional partnership is essential, converging sales and services and the product teams. In this session, we will share how Cisco is adopting this mindset and changing the culture to a One Team approach to customer success.

Presented By:

Jason Gallo

Sr. Director, Enterprise Networking & Service Provider Networking, Global Partner Org., Cisco Systems

Publish Date: May 11, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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