TSIA World: INTERACT • Live at the Orlando World Center Marriott • May 8-10, 2023

The conference for digital transformation.

The industry’s premier event for technology professionals driving organizational change.

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"I work for one of the largest tech companies in the world, but I always learn something new from my peers when I attend a TSIA conference. It’s where some of the best and brightest of the industry come together to really learn from each other."

Mike Flannagan, VP, Customer Experience & Success

 
 
The cutting edge of
technology leadership
Industry experts take you to the future of tech business
100+ sessions delivering industry-validated data and insights
Network and connect with thousands of tech leaders and professionals

Las Vegas Recap

Missed the action?

Watch Keynotes
 

" Enabling our customers to succeed is what drives me and the passion for service is evident across the TSIA community. The TSIA conferences offer great insights into the industry while providing a valuable forum to build relationships. "

Doug Schmitt, President of Dell Technologies Services

 
 

Connection and Collaboration

Enjoy unrivaled networking opportunities.

 

Interact with presenters, fellow tech industry professionals, and solution providers. You’ll make contacts and build your resources to help solve problems.

 

“I work with technology for the healthcare industry, but it’s amazing how many solutions designed for other industries are relevant to my business. TSIA has created a conference that allows technology professionals from multiple industries to come together and share their best practices.”

Gary Grecsek, Vice President of OneSource® Laboratory Services

 
 

Product & Solution Discovery

Experience the virtual InteractZone and meet the TSIA partner ecosystem.

  • Tons of solutions
  • Connect with company representatives
  • Evaluate competitive products and services to find the best solutions for your company
Woman and man speaking data-driven breakout session
 
 

The One Expense You Can’t Afford to Cut

INTERACT helps technology leaders understand…

WHERE TO CUT BACK.

To reduce only the operating costs that don’t cut into the productivity or efficiency of profitable revenue generation.

WHERE TO FIND NEW REVENUE.

To identify where revenue CAN be grown in this economy.

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TSIA: The Creators of LAER and a History of Envisioning the Future

Get a glimpse into the future of the technology industry from data and thought leaders with a history of accurate predictions.

A Timeline of Forward Thinking

2010
 

From Consumption Economics and Complexity Avalanche

The Consumption Gap: The importance of driving actual adoption of technology capabilities.
Consumption-Based Pricing: The rise of consumption economics and customers only paying for what they use.

2012
 

Changing Economic Engines

The fact that service revenues and margins would become more important to the financial health of tech companies than product revenues and margins.

2013
 

B4B

Operating Model Migration: Tech companies would be forced to move from Level 1-2 business models to Level 3-4 business models.
Rise of Outcome Engineers: Customers will only want to pay if they achieve their business outcomes.
The Fish: The fact that traditional tech companies that want to pivot to recurring business models face a financial fish.
The Rise of Customer Analytics: The Data Handshake.

2016
 

XaaS Playbook

Profitable XaaS: That, eventually, investors would start asking for fast-growing XaaS companies to improve their unit economics.
LAER: The need for customer engagement models that are optimized to drive expansion and renewal.

The Rise of Managed Services: That managed services would become a critical revenue stream for technology product companies.

2018
 

Emerging Economic Engines of Technology Providers

2022

Digital Hesitation

Customer Success Owning Commercials: Customer Success organizations should and will own commercial transactions like renewals and upsells.
Digital Customer Experiences for B2B companies: B2B companies need to invest in low friction digital experiences the same way B2C companies have done.
Outcome Aligned Pricing: Pricing technology solutions need to be based on the business outcomes customers want to achieve.

 
 
Technology Services World

A Must Attend for Professionals Driving Tech Business Success

Live at the Orlando World Center Marriott • May 8-10, 2023

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TSIA World: INTERACT

Master today’s most important organizational capabilities.

At TSIA World: Interact, technology leaders gather to learn from TSIA’s research team and industry peers how to tackle the toughest challenges facing technology solution providers. We identify the top challenges facing technology providers. We then curate a remarkable roster of speakers for each of these challenges.

If your company is facing challenges in the areas of CRO Council, Customer Success, Customer Growth and Renewal, Education Services, Field Services, Managed Services, Professional Services, Service Offer Management, Support Services, XaaS Channel Optimization, XaaS Product Management, this is a must-attend conference.

Woman and man speaking data-driven breakout session
 

Who Attends TSIA World: INTERACT

Two mean enjoying their time at TSIA World

Invite your team!

Maximize Your Tech Conference Experience and the Impact to Your Organization.
Invite your team!

Tech Executives

  • Thought leadership and strategic direction for decision makers

Tech Leaders and Professionals
Focused On:

  • Service and Delivery Success
    Discover how technology service lines like customer success, education services, field services, professional services, managed services, and support services are unlocking new opportunities to retain and grow customers.
  • Revenue Growth
    Find out how to optimize revenues throughout the customer lifecycle with subscription-based (XaaS) business models, and cost-effectively win new customers with sales and channel partners.
  • Product and Offer Portfolio Success
    Learn how to accelerate your “as-a-service” technology business with compelling service offers, designing for adoption, monetization strategies, and essential cross-organizational handshakes.