Visionary keynote addresses
Deep-dive breakouts on issues facing the tech services industry
Networking opportunities to connect with fellow tech leaders
Discover products and solutions in the EnvisionExpo
Why attend TSIA World ENVISION?
Insightful tracks
Four illuminating tracks that position your company to uncover new avenues for growth and profit. ENVISION breakout sessions share our latest research and advice on:
- Improving the Value Proposition of Lifecycle Services
- Optimizing Data-Driven Revenue Generation
- Digitizing Service and Delivery Operations
- Technology Solutions
How will AI impact your business?
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Customer Success
Maximizing Your Customer Success Team
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Managed Services
KPIs for Measuring Managed Services
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Professional Services
Optimizing Profitability: Pricing Strategies for Professional Services
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CRO Council
AI Use Cases for Generating Revenue
Join ENVISION for the latest research on Reimagining the B2B Customer Lifecycle
Breakthroughs in data and AI have everyone thinking out of the box about the future. The B2B customer lifecycle – nearly fifty years in the making – is now a prime target for radical transformation.
Learn how to challenge conventional thinking, redefine your business model goals, and reimagine your operations with data, digital, and AI-driven solutions. Explore advanced concepts and visions from industry leaders, engage in thought-provoking discussions, and leave equipped to drive radical, transformative change within your tech and services business.
There are two critical tricks to navigating this economy
TSIA World helps technology leaders understand:
where to cut back.
To reduce only the operating costs that don’t cut into the productivity or efficiency of profitable revenue generation.
where to find new revenue.
To identify where revenue CAN be grown in this economy.
Who should attend TSIA World?
Tech Leaders and Professionals focused on:
- Service and Delivery Success
Discover how technology service lines like customer success, education services, field services, professional services, managed services, and support services are unlocking new opportunities to retain and grow customers.
- Revenue Growth
Find out how to optimize revenues throughout the customer lifecycle with subscription-based (SaaS & XaaS) business models, and cost-effectively win new customers with sales and channel partners. - Product and Offer Portfolio Success
Learn how to accelerate your as-a-service technology business with compelling service offers, designing for adoption, monetization strategies, and essential cross-organizational handshakes.
Enabling our customers to succeed is what drives me and the passion for service is evident across the TSIA community. The TSIA conferences offer great insights into the industry while providing a valuable forum to build relationships.
Doug Schmitt, President, Global Services, Dell Technologies
TSIA: The Creators of LAER and a History of Envisioning the Future
2010
From Consumption Economics and Complexity Avalanche
The Consumption Gap: The importance of driving actual adoption of technology capabilities.
Consumption Based Pricing: The rise of consumption economics and customers only paying for what they use.
Consumption Based Pricing: The rise of consumption economics and customers only paying for what they use.
2012
Changing Economic Engines
Service revenues and margins would become more critical to the financial health of tech companies than product revenues and margins.
2013
B4B
Operating Model Migration: Tech companies would be forced to move from Level 1-2 business models to Level 3-4.
Rise of Outcome Engineers: Customers will only want to pay if they achieve their business outcomes.
The Fish: The fact that traditional tech companies that want to pivot to recurring business models face a financial fish.
The Rise of Customer Analytics: The Data Handshake.
Rise of Outcome Engineers: Customers will only want to pay if they achieve their business outcomes.
The Fish: The fact that traditional tech companies that want to pivot to recurring business models face a financial fish.
The Rise of Customer Analytics: The Data Handshake.
2016
XaaS Playbook
Profitable XaaS: Investors would ask fast growing XaaS companies to improve their unit economics.
LAER: Optimizing customer engagement models are needed to drive expansion and renewal.
The Rise of Managed Services: Managed services would become a critical revenue stream for technology product companies.
LAER: Optimizing customer engagement models are needed to drive expansion and renewal.
The Rise of Managed Services: Managed services would become a critical revenue stream for technology product companies.
2018
Emerging Economic Engines of Technology Providers
The Consumption Gap: The importance of driving actual adoption of technology capabilities.
Consumption Based Pricing: The rise of consumption economics and customers only paying for what they use.
Consumption Based Pricing: The rise of consumption economics and customers only paying for what they use.
2022
Digital Hesitation
Customer Success Owning Commercials: Customer Success organizations should and will own commercial transactions like renewals and upsells.
Digital Customer Experiences for B2B companies: B2B companies need to invest in low friction digital experiences the same way B2C companies have done.
Outcome Aligned Pricing: Pricing technology solutions must be based on the business outcomes customers want.
Digital Customer Experiences for B2B companies: B2B companies need to invest in low friction digital experiences the same way B2C companies have done.
Outcome Aligned Pricing: Pricing technology solutions must be based on the business outcomes customers want.