Conference Presentation

Your Clients Are Speaking to You: Tools and Techniques For Proactive Listening And Actionable Insights

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This discussion will dive into ways your organization can walk softly and carry a big, smart listening device. By introducing unobtrusive and actionable feedback mechanisms based on user data and behavior, you can diversify the ways in which you support your valued customers, resulting in meaningful and impactful interactions.

Presented By:

Jessica Chapin

Knowledge Base Content Administrator, 8x8

Leah Clark

Director of Customer Success, Inbenta

Publish Date: May 2, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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