Conference Presentation

XaaS Metrics that Matter for Product Management: What’s on Your Dashboard?

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A multibillion-dollar SaaS business that’s growing at over 36% YoY can certainly present challenges to drive efficiency at scale. It’s critical to keep focus on what really matters to product success in the market - specifically product adoption, enablement of the customer success at scale and ensuring customer influence on the product roadmap. Tracy Laird, Senior Director and Jamie Kulig, Senior Manager of Product Management for ServiceNow’s ITSM Solution will take you on their journey of evolution to enable this operational scale - from multiple one-off efforts to creating focused dashboards and systems that drive the business outcomes. You’ll discover how these critical elements drive the key activities for ServiceNow’s products, offers and pricing initiatives.

Presented By:

Tracy Laird

Sr. Director, Product Management, ServiceNow

Jamie Kulig

Sr. Product Manager, ITSM, ServiceNow

Publish Date: October 23, 2019

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