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Moving to an outcome-based consulting model presents new challenges for the PS team. Chief among them is the ability to effectively engage business and executive level buyers and frame discussions around the business outcomes the consulting engagement is designed to create.
In conjunction, how do the current consulting and delivery teams fit into the outcome-based consulting equation? Most companies have hired consultants to deliver, not to articulate business outcomes. As that role changes, how do companies adapt? What are the sales and service management implications?
Bo DiMuccio, TSIA VP Professional Services Research, join Kyle Andrews, Partner with Pretium Partners for this excellent session. Bo will share the latest TSIA research on this subject, while we work together to identify the challenges and requirements for successfully moving to an outcome-based consulting model.
Utilizing the popular workout session format, participants help define the discussion priorities and contribute to the problem solving. They should share their company’s practices along with what has worked and what hasn’t. The session’s findings will be summarized and provided to all who attend. Experienced and emerging PS providers will both benefit.
Distinguished VP, Professional Services Research, TSIA
Publish Date: May 8, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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