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Field Service teams depend on a reliable workforce to deliver a consistent and superior customer experience, making the science of managing the supply and demand for FS resources mission critical! From our front-line incident handling call centers, to our tech support centers and field technicians doing on-site work – managing constantly changing volumes of incidents and the dynamics of managing a diverse workforce pose constant challenges to FS leaders around the globe. In this highly interactive panel session, Vele Galovski, VP of Research for Field Services for TSIA, and Randy Mysliviec, President of RTM Consulting, will share insights on trends and best practices for WFM followed by a panel discussion with FS leaders from TSIA member companies. Learning Objectives:
Presented By:
VP Research, Field Services, TSIA
President & CEO, RTM Consulting
VP, Global Technical Support, Pitney Bowes
Publish Date: May 2, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor