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Field Service teams depend on a reliable workforce to deliver a consistent and superior customer experience, making the science of managing the supply and demand for FS resources mission critical! From our front-line incident handling call centers, to our tech support centers and field technicians doing on-site work – managing constantly changing volumes of incidents and the dynamics of managing a diverse workforce pose constant challenges to FS leaders around the globe. In this highly interactive panel session, Vele Galovski, VP of Research for Field Services for TSIA, and Randy Mysliviec, President of RTM Consulting, will share insights on trends and best practices for WFM followed by a panel discussion with FS leaders from TSIA member companies.
VP Research, Field Services, TSIA
President & CEO, RTM Consulting
VP, Global Technical Support, Pitney Bowes
Publish Date: May 2, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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