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Research tells us that the handshake between the team that creates value (Product management) and the one that helps customers realize the value (Customer success) is a critical one with a significant benefit to the customer and to the business. In designing and delivering the ultimate customer experience there are many choices to be made about the technology experience and the engagement experience. How are these experience choices made? In this highly interactive session two subject matter experts Pooja Kapoor, Enterprise Product Management of McAfee and Mike Smart, Founder and Managing Principal of Egress Solutions will lend their respective industry experience to this important topic as they engage with the audience.
Publish Date: December 10, 2020
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Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.