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Conference Presentation

Who is Responsible for the Customer Experience: The Product Manager or Customer Success Manager

This report is for Customer Success members only

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Research tells us that the handshake between the team that creates value (Product management) and the one that helps customers realize the value (Customer success) is a critical one with a significant benefit to the customer and to the business. In designing and delivering the ultimate customer experience there are many choices to be made about the technology experience and the engagement experience. How are these experience choices made?
In this highly interactive session two subject matter experts Pooja Kapoor, Enterprise Product Management of McAfee and Mike Smart, Founder and Managing Principal of Egress Solutions will lend their respective industry experience to this important topic as they engage with the audience.

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Publish Date: December 10, 2020

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