Conference Presentation

Where Enterprise Meets Cloud: Two Worlds Converge Focused on Customer Success

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.


In today’s global economy, customers have more options on how to buy anything and everything, and can change their mind at any time. Do you buy or lease a car? Do you mow your own grass or get a lawn service? Do you buy your favorite movie or subscribe to it online? At Informatica, we offer all things data in different buying options based on the request of our customers. Whether a customer buys enterprise Integration software for their mission-critical business needs or cloud Integration on a subscription, we provide them an unsurpassed level of customer success to ensure that their investment with us continues to be successful year over year, accelerate time to value, and maximize their business value with heightened adoption.

Where the two worlds of enterprise and cloud converge, it is critical that we execute on our process for customer success for those clients that want it all–what we call hybrid cloud integration. This session covers how our customer success and renewal teams work together to ensure success at all levels for our customers.


Presented By:

Bryan Plaster

Vice President Cloud Customer Success, Informatica

Ramkumar Varadarajulu

Director, Customer Success, Informatica

Publish Date: October 20, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.