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What is a Knowledge Graph and why is it important? With the explosion of data resulting from 5G and IoT, we need to find a way to leverage the information we gather to present our customers with a personalized experience. Gartner and IDC suggest most corporations use less than a third of the data they collect. Furthermore, that data is typically stored in silos within the company, making it hard for Sales to see what Services is doing, and vice versa. Imagine if we could break down the silos and create an interconnected fabric of data that would be available to the entire company. Tapping into this data fabric will give you the complete context for each interaction to personalize and optimize the customer experience, which will drive customer satisfaction, loyalty, and repurchase.
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.