This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

What is a Knowledge Graph?

This report is for Customer Success members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

What is a Knowledge Graph and why is it important? With the explosion of data resulting from 5G and IoT, we need to find a way to leverage the information we gather to present our customers with a personalized experience. Gartner and IDC suggest most corporations use less than a third of the data they collect. Furthermore, that data is typically stored in silos within the company, making it hard for Sales to see what Services is doing, and vice versa. Imagine if we could break down the silos and create an interconnected fabric of data that would be available to the entire company. Tapping into this data fabric will give you the complete context for each interaction to personalize and optimize the customer experience, which will drive customer satisfaction, loyalty, and repurchase.

Presented By:

Alex van Dijk

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.