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Netscout’s visibility as a service (VaaS) provides enterprises with actionable insights from our market-leading monitoring platform. Enterprises are transforming how they deliver value to their customers in ways that greatly increase the complexity, relevance, and dynamics of their IT infrastructure. Many IT organizations do not have the tools, skills, and visibility required to proactively manage these new environments. In this session, Netscout will share how we evolved our visibility-as-a-service solution to be relevant to all stakeholders within IT operations and customer success organizations. Key elements to ensure rapid time to customer value include: Discovery process involving key customer stakeholders focused on business-critical applications. Embedding intelligence streams into customers' decision-making processes and workflows. Customer relevance KPIs to identify key value opportunities and gaps. The realized benefits of these initiatives include transforming unsatisfied customers to promoters and high contract renewals for our service.
Manager, Visibility as a Service, Netscout Systems
Publish Date: October 22, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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