Conference Presentation

Visibility as a Service Delivers Rapid Time to Customer Value

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Netscout’s visibility as a service (VaaS) provides enterprises with actionable insights from our market-leading monitoring platform. Enterprises are transforming how they deliver value to their customers in ways that greatly increase the complexity, relevance, and dynamics of their IT infrastructure. Many IT organizations do not have the tools, skills, and visibility required to proactively manage these new environments. In this session, Netscout will share how we evolved our visibility-as-a-service solution to be relevant to all stakeholders within IT operations and customer success organizations. Key elements to ensure rapid time to customer value include: Discovery process involving key customer stakeholders focused on business-critical applications. Embedding intelligence streams into customers' decision-making processes and workflows. Customer relevance KPIs to identify key value opportunities and gaps. The realized benefits of these initiatives include transforming unsatisfied customers to promoters and high contract renewals for our service.

Presented By:

Robert Aitken

Manager, Visibility as a Service, Netscout Systems

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.