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When transforming to the cloud, technology companies need to adapt to new ways of customer success management. As the shift to the cloud is often not a complete shift all at once, customers will, for the foreseeable future, be running hybrid landscapes of cloud and on-premise. Technology providers need to adapt to these hybrid landscapes with end-to-end seamless support and customer success experiences, and they need to adapt their renewal and customer success processes to consumption analytics-based value realization. This presentation shows how SAP is addressing these opportunities.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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