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Conference Presentation

Using Verified Outcomes and Value Realization To Retain and Grow Customers

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Join Ashvin Vaidyanathan, Chief Customer Officer at Gainsight as he discusses Gainsight’s approach for operationalizing customer outcomes and delivering realized value to customers. We will walk through Gainsight’s adoption framework and model for tracking verified outcomes and ROI, as well as methods driving internal change and shifting to an outcomes-based framework.

Presented By:

Katie Bianchi

VP, Adoption and Retention, Splunk

Publish Date: May 7, 2021

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