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Conference Presentation

Using Learning Analytics to Optimize Customer Adoption

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Learning data is the engine for transforming education services organizations from merely being training providers to being drivers of customer adoption. Effective collection and application of learning data can help education organizations enable customers to: (1) use products more (frequency/duration), (2) use more of the product (features/functionality), and (3) use the product better.

This session will provide insights into how data science can be applied by education organizations and will cover the following:

  • What data science is and its role in education services.
  • Learning data to collect, its potential impact on the customer experience, and how it can power better decision-making and business outcomes.
  • Data science strategies you can adopt and invest in today.

The education services organization is in a prime position to drive adoption because of its one-to-many relationship with customers. Don’t miss the opportunity to foster customer adoption by leveraging data from this valuable relationship. 


Presented By:

Maria Manning-Chapman

VP Research, Education Services, Technology Services Industry Association (TSIA)

Jeremy DalleTezze

Publish Date: October 19, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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