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As barriers of technology entry and exist continue to drop the focus on value realization becomes an everyday task. Customer Success owns the burden of ensuring the promise of technology is realized. The organization needs to create new KPI and processes that move from traditional supplier focused goals to customer specific vertical outcomes. Listen to Phil Nanus, TSIA's vice president of customer success research, as he provides guidance based on research trends to help answer these top Customer Success questions: How can we move from an inside out culture to one thinking outside in? How can we produce a highly repeatable success plans that are outcome focused? What is the right hiring profile for my customer success managers (CSM) to deliver against these new capabilities?
VP, Customer Success Research, TSIA
Publish Date: October 16, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.