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Come learn first-hand from a TSIA Member how to lay a strong foundation for your Services Transformation to a B4B company by effectively using TSIA Benchmark Reviews to target performance improvement initiatives. Hear how Kodak has used the TSIA benchmark to focus on improving field workforce utilization, implemented a flexible workforce, and improved service delivery through partners. During the workout session, the audience will have a chance to ask questions and participate in the sharing of best practices.
We will discuss:
Vice President, Research and Advisory, Field Services, Technology Services Industry Association (TSIA)
Services Director, Eastman Kodak Company
Publish Date: March 17, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.