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Conference Presentation

Using 3rd Party Providers to Efficiently Service a Dispersed Install Base

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In 2015, NI changed strategy, transitioning from 40+ years of selling building blocks to selling full solutions to our customers. These solutions required building new muscles quickly without breaking the bank. In the session, you will hear about the strategy we chose to build one of those muscles, a Global Field Service team, from the ground up, and how we managed to do so with a cost-effective, customer-first approach that enabled us to scale by augmenting our capabilities using third party service provider networks.

Presented By:

Anthony Bacak

Section Manager, Global Field Services, NI

Publish Date: May 7, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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