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Not that long ago, Craig Thompson, Vice President, Marketing & Customer Success, recognized that his services organization was not prepared for acceleration in growth. With a series of manual, disconnected processes, coupled with upcoming acquisitions, the team faced inaccuracies and delays that would hinder the company vision. Fast forward a few years, Craig and his team have developed a streamlined, efficient PS business that fuels new revenue streams for his business. Join Craig and learn about the journey towards transformation including: How flexible IT integration placed Upland PSA at the heart of Grass Valley’s professional services business Why efficient resource management matters to customers (hint: it’s all about customer success) The increasing role of customer experience and KCS knowledge management in services delivery How Grass Valley improved services profitability by 18% in 3 years
VP, Marketing & Customer Success, Grass Valley
SVP, Product Management, Upland Software
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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