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Conference Presentation

Unlock the Power of Omnichannel Communications

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Are you providing the omnichannel experience your customers expect?
Digital and mobile technologies have fundamentally changed how individuals interact with companies. This transformation is not just isolated to the B2C world—those consumers who expect seamless omnichannel service at home are beginning to expect the same in their B2B experiences at work.
Avaya and Convergys will share how you can unlock the power of omnichannel communications to enhance the technical support you provide to your customers.
In this case study session, you’ll learn about:

  • How omnichannel experiences can increase customer satisfaction.
  • How Avaya operationalized chat and lessons learned.
  • The surprising results from video chat.
  • Steps you can take to improve omnichannel engagement.
  • Keys to gaining a competitive edge through the right partnerships.

Leave this session with the keys to success of omnichannel communication!


Presented By:

Michael Serpan

VP Account Management, Technology Vertical, Convergys

Dan Pratt

Senior Director of Operations and Strategy, Avaya Client Services, Avaya

Publish Date: October 20, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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