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Conference Presentation

Unified Professional Services Platform Supports Vocera Growth Before and After Covid

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Vocera, which provides communication and workflow solutions for the health care industry, needed a professional services solution that could meet the demands of the company’s growth. The Professional Services team at Vocera was growing fast - and feeling the growing pains of disparate delivery systems, slow billing processes, and challenging SOX compliance processes. The team needed systems and processes that matched their level of service. Leo Lovely, Director of Professional Services at Vocera, will share how he and the team unified their professional services platform with Planview while gaining efficiency, consistency, and new insights into their professional services business. This digitization of their services business then enabled them to quickly pivot to remote delivery when Covid struck, and will lead to a seamless transition to the post-Covid world of work.

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Publish Date: October 29, 2021

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