Conference Presentation

Understanding Pay for Performance

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LivePerson will define Pay for Performance (PFP) and how it marries technology, management, and operational expertise to achieve world-class results. This service builds strategic relationships among clients, LivePerson, and our labor partners to deliver a value-based, outcome-focused program that utilizes each member's expertise to drive meaningful customer outcomes. Take a look inside LivePerson’s management model to see how we ensure success for our customers who use this model and what metrics we use to determine a successful program. In addition, we’ll cover how we present the PFP model to both new and existing customers as well as onboarding best practices.

Presented By:

Barry Lamm

Director, Center of Excellence, LivePerson

Laura Savio

Senior Manager, Customer Success Operations, LivePerson

Publish Date: October 22, 2014

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