Conference Presentation

Understanding Pay for Performance

This report is for Service Revenue Generation members only

Get Access to Member Content

LivePerson will define Pay for Performance (PFP) and how it marries technology, management, and operational expertise to achieve world-class results. This service builds strategic relationships among clients, LivePerson, and our labor partners to deliver a value-based, outcome-focused program that utilizes each member's expertise to drive meaningful customer outcomes. Take a look inside LivePerson’s management model to see how we ensure success for our customers who use this model and what metrics we use to determine a successful program. In addition, we’ll cover how we present the PFP model to both new and existing customers as well as onboarding best practices.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.