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LivePerson will define Pay for Performance (PFP) and how it marries technology, management, and operational expertise to achieve world-class results. This service builds strategic relationships among clients, LivePerson, and our labor partners to deliver a value-based, outcome-focused program that utilizes each member's expertise to drive meaningful customer outcomes. Take a look inside LivePerson’s management model to see how we ensure success for our customers who use this model and what metrics we use to determine a successful program. In addition, we’ll cover how we present the PFP model to both new and existing customers as well as onboarding best practices.
Director, Center of Excellence, LivePerson
Senior Manager, Customer Success Operations, LivePerson
Publish Date: October 22, 2014
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