Conference Presentation

Turning Ideas and Innovation into Viable Offerings

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Customers are increasingly migrating mission critical applications onto the salesforce.com platform. Learn how Salesforce successfully created and manages a high-end support offering that enables salesforce to proactively meet the demands of an increasingly complex and sophisticated customer base. In this session, Parijat Sharma, director of customers for life products at Salesforce, will take you through the innovative journey of bringing to life and operating a unique services offering for enterprise customers that allows Salesforce to improve CSAT and drive revenue growth.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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