Conference Presentation

Turning Ideas and Innovation into Viable Offerings

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Customers are increasingly migrating mission critical applications onto the platform. Learn how Salesforce successfully created and manages a high-end support offering that enables salesforce to proactively meet the demands of an increasingly complex and sophisticated customer base. In this session, Parijat Sharma, director of customers for life products at Salesforce, will take you through the innovative journey of bringing to life and operating a unique services offering for enterprise customers that allows Salesforce to improve CSAT and drive revenue growth.

Presented By:

Parijat Sharma

Director, Customers for Life Products,

Publish Date: October 22, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.