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Conference Presentation

TSIA Support Services Organizational Structure Survey Results (In-Person Only)

This report is for Support Services members only

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The 2021 Support Organizational Structure Survey identified the investments that are being made in today’s support organizations. We will review the results of the survey and break out the responses by two Peer groups, Software and Hardware, to look at the different models for each group. Topics will include support center locations, roles within the support organization and the regional and global support models companies are using.

Presented By:

Sara Johnson

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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