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Customers are increasingly seeking strong partnership with their cloud vendors, looking for support and guidance as they make significant investments in new technology that impact their core businesses. True trusted advisor status though is earned, and can be difficult for providers to achieve as they look to move beyond the traditional vendor relationship. In this session, we'll talk about earning trusted advisorship through operational excellence and hands on support with customers during critical moments. Getting into the details of technical, operational and reliability issues enables services teams to act as extensions of the customer's team, building the empathy and trust that create a foundation for customer guidance.
Global Program Lead, TAM, Google
Global Product Lead: Technical Account Management, Cloud Customer Experience, Google
Publish Date: May 6, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.