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Conference Presentation

Trial by Fire: Top Efforts to Avoid in Customer Success

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Whether building customer success from the ground up or improving customer success operations, come and share your story and learn from other customer success executives on those activities that can detract or derail your efforts to yield a positive customer experience and a positive customer success environment. Topics may include: What efforts created beautiful busy work but yielded little value to your customer and created great frustration with your customer success managers? When building the customer success department, what training did not yield the positive results expected? When scaling the customer success organization, what efforts and activities thwarted the ability to be nimble in this effort? What customer success efforts locked your customer into an expectation that was not scalable and manageable by your customer success team for the long-term?

Presented By:

Marc Troyan

Director of Research, Customer Success, TSIA

Publish Date: May 7, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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