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Customer success is more than just an organization or a function, it's a discipline and a mindset that is necessary across all functions in the company. Implementing and bringing customer success to life across an organization is a highly complex undertaking that requires significant operational transformation touching all aspects of the company. CS leaders often need to serve as agents of transformation and change within companies. Join Jennifer Dearman, global vice president of customer success at Kronos, and Dhaval Moogimane, partner at Waterstone, as they share practices on what CS leaders and teams should do to foster and drive customer-focused transformations.
Partner, Waterstone Management Group
Manager, Customer Success, Kronos
Publish Date: October 24, 2017
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