Conference Presentation

Transforming to Become a Customer-First Company

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Customer success is more than just an organization or a function, it's a discipline and a mindset that is necessary across all functions in the company. Implementing and bringing customer success to life across an organization is a highly complex undertaking that requires significant operational transformation touching all aspects of the company. CS leaders often need to serve as agents of transformation and change within companies. Join Jennifer Dearman, global vice president of customer success at Kronos, and Dhaval Moogimane, partner at Waterstone, as they share practices on what CS leaders and teams should do to foster and drive customer-focused transformations.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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