Conference Presentation

Transforming Managed Services Delivery

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In this session you will learn how Avaya transformed a troublesome managed services business into a thriving, successful business through a massive overhaul of their managed services delivery organization. This transformation includes building new capabilities, development in new talent, adoption of new processes (ITIL aligned), and the investment in a next generation, breakthrough managed services platform. Be prepared to bring lots of questions and meet the team that led this transformation.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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