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Conference Presentation

Transforming Field Service Management through Mobility Integration

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It’s impossible today to ignore the increased availability of high speed 4G networks and the explosive proliferation of high powered consumer tablets and smart phones that are rapidly displacing conventional computing platforms. Along with the introduction of HTML5 based mobile applications, the arrival of a highly mobile population entering the workforce, and the power of big data analytics to crunch the volumes of data amassed, these disruptive forces are confronting traditional approaches to field service management. Leveraging mobility technology to automate data collection at every step of the service delivery lifecycle, to efficiently coordinate service delivery from centralized dispatch centers, and to improve workforce productivity is critical to reducing service delivery costs while improving customer satisfaction. In this workout session we will discuss how EMC is exploiting mobility tools to transform field service delivery and to achieve new levels of efficiency and CSAT.

Presented By:

Andrew Cromey

Senior Director - Member Services, TSIA

John Dood

Director - Operations Technology, EMC Corporation

Michael Massey

Global & Regional VP and GM - GECF Technical Services, Eastman Kodak Company

Publish Date: May 7, 2013

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