Conference Presentation

Transforming a 95-Year-Old Manufacturing Company from Product to Customer Focus

This report is for members only

Get Access to Member Content

Already a TSIA Member? Sign In.

From the Age of Manufacturing to the Age of the Customer, Pitney Bowes has firmly planted its feet in the Digital Era with an unwavering focus on our customers. Learn how PB achieved this transformation in changing the organization and culture, while staying true to who they are.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.