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Does this sound familiar? CSMs are highly reactive, there is no clear definition of the work they do and the organizational value they bring. They can be highly dependent on sales for driving activities within the customer, and you are struggling to measure success for additional investment. If this sounds familiar, then learn how New Relic transformed its customer success organization into a proactive team that is focused on identifying customer’s business goals and associating it to product value. Our CSMs now are seen as a key resource to improve New Relic's partnership with customers and understand their business goals to help them be successful.
VP, Customer Success, New Relic
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.