Conference Presentation

Totango Case Study: From 0 to 1500: Launching the Largest Global Customer Success Implementation at SAP In Just 6 Months

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SAP's bold Customer First vision to create the best customer experience in the software industry is putting the customer at the forefront of everything they do. But how do you scale when your account, product and organizational hierarchy are as complex as SAPs with 450K+ customers, 10+ lines of business, 180 countries and thousands of products? How do you ensure you can efficiently monitor customer outcomes and turn insight into actions across thousands of CSMs to deliver value for your entire customer base?  Join us as we dive into both the theory and tactical approach of the biggest customer success implementation worldwide. You'll leave with best practices for measuring and scaling your customers' success and practical insights on how to leverage data and technology to build agility into your organizational DNA. 

Presented By:

Guy Nirpaz

Founder & CEO, Totango

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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