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JDA Software is positioned as the leading provider of end-to-end, integrated retail and supply chain planning and execution solutions for more than 4,000 customers worldwide. JDA is the only company named a leader in all five Supply Chain-focused Gartner “Magic Quadrants”. Like many other technology companies, JDA has grown in size and complexity through a series of acquisitions and mergers over the past 20 years. After the latest merger in 2013, JDA embarked on the Total Customer Experience (TCX) Project to transform Services Delivery with global business processes, unified systems and tools, and global resource sharing. The TCX Project included reviewing and enhancing the entire Service Delivery continuum from Support through Managed Services. Christina and Jenny will share the Services Delivery Transformation story from business requirements, system implementation, unified business processes, and extensive change management. JDA's unique solutions empower its clients to achieve more by optimizing costs, increasing revenue and reducing time to value so they can always deliver on their customer promises. JDA Plans to Deliver.
Director, Global Support Services, JDA Software
Sr. Business Systems Analyst, Global Support Services, JDA Software
Publish Date: October 21, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.