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For most IT vendors, a complete Land, Adopt, Expand, Renew (LAER) strategy should include their channel partners. Channel partners build close relationships with their clients, which provides them clearer understandings of their client's strategic business needs. Partners can then leverage that understanding to maximize the ROI clients receive from their IT investments. In addition, channel partners are focused on growing their value add service business by supplying a broad range of life cycle services to meet their client's product ROI expectations. Typically, the services that channel partners can deliver are ones that vendors either are not equipped to address or can only scale to address with their most strategic clients. Including channel partners in the LEAR strategy enables venders to achieve greater loyalty and relevance as partners can increase potential revenues and margins. In turn, this allows vendors to focus on their most strategic clients. Attend this session to understand how Riverbed is encouraging partners to build their Riverbed solution LAER capabilities, tying outcomes to customer success and embed Riverbed solutions in their own solutions, through a combination of experiential engagement, partner programs, product discount and strategic enablement activities.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.