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Learn how leading technology companies, NetApp and Juniper Networks, are working with their customer experience partner, Convergys, to build a world-class outsourced support business that can be leveraged to create a qualified talent pool for both the enterprise and partner ecosystem. You'll hear about how a new type of partnership is enabling these companies to overcome the challenge of staffing Tier 3 technical support, reducing risk and costs while improving customer satisfaction. In this panel session, you'll learn about:
Senior Director, Technical Support, NetApp
VP - Account Management and Sales, Convergys
Head of Operations, TAC, Juniper Networks
Publish Date: October 21, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor
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