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Learn how leading technology companies, NetApp and Juniper Networks, are working with their customer experience partner, Convergys, to build a world-class outsourced support business that can be leveraged to create a qualified talent pool for both the enterprise and partner ecosystem. You'll hear about how a new type of partnership is enabling these companies to overcome the challenge of staffing Tier 3 technical support, reducing risk and costs while improving customer satisfaction. In this panel session, you'll learn about:
Senior Director, Technical Support, NetApp
VP - Account Management and Sales, Convergys
Head of Operations, TAC, Juniper Networks
Publish Date: October 21, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.