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Conference Presentation

The Product Management - Customer Success Handshake

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Research tells us that the handshake between the team that creates value (Product management) and the one that helps customers realize the value (Customer success) is a critical one with a significant benefit to the customer and to the business. Whatever side of the equation you are on, come share your story and learn from others in this birds-of-a-feather format session. Topics may include: Shared goals and incentives Product Management’s dependencies on Customer Success Customer Success dependencies on Product Management Breaking through culture barriers to work effectively together Reaching across the aisle for the first time

Presented By:

Laura Fay

VP & Managing Director, Offer Research & Advisory, TSIA

Stephen Fulkerson

Sr. Director, Customer Success Research, TSIA

Publish Date: May 6, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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