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Research tells us that the handshake between the team that creates value (Product management) and the one that helps customers realize the value (Customer success) is a critical one with a significant benefit to the customer and to the business. Whatever side of the equation you are on, come share your story and learn from others in this birds-of-a-feather format session. Topics may include:
Shared goals and incentives
Product Management’s dependencies on Customer Success
Customer Success dependencies on Product Management
Breaking through culture barriers to work effectively together
Reaching across the aisle for the first time
VP & Managing Director, Offer Research & Advisory, TSIA
Sr. Director, Customer Success Research, TSIA
Publish Date: May 6, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.