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Changes in Information Technology (IT) are disruptive to business and IT organizations in particular. The disruptive changes being wrought in enterprise IT today are driving major shifts in the way IT products and services are purchased and delivered. Technology spend is shifting from the information technology organization into the line of business. This shift, combined with a further commoditization of product and the proliferation of cloud services is driving solution providers to change their approach to demand generation and service delivery. In this new model there is an increased emphasis on the client business outcomes, a partnering approach – to include creative, results aligned pricing – and delivery excellence. In this presentation, John will explore some of the changes driving client behavior, as well as some thoughts around how to change technique and focus to align the services organization to this new reality – before it actually gets here.
VP of Engineering, Changepoint Corporation
Director of Professional Services, Open Systems Technologies
Publish Date: May 5, 2015
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Peg Rodarmel, SVP, Subscription Services, Infor
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