Conference Presentation

The New Services Paradigm: Successfully Transitioning to a Customer-Centric Business with PSA

This report is for Professional Services members only

Get Access to Member Content


Growing customers successfully is mission-critical to growing your organization. Services has a real opportunity to drive customer-centric values and culture as a result of this paradigm shift. Technology with tightly integrated solutions becomes a key enabler, as it provides a single source of customer visibility that allows companies to make strategic decisions and often change how they operate in order to grow.
In this engaging and interactive session, Chad Wolf discusses why his services organization has made the paradigm shift, why growing customer relationships is a strategic imperative, and how services is leading the transformation.
In this session you will learn:

  • The business value of having PSA tightly integrated with CRM and other applications.
  • Why putting your customers at the center of project management helps your teams work more collaboratively with them.
  • How companies maintain a customer-centric mindset in times of rapid growth.
  • Competitive advantage for companies who embrace a new services paradigm.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.