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The New "Fee" in Free-to-Fee: Service Innovation Driving Revenue Growth

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Many macro-trends are influencing the revenue generation model for technology services companies. We can see from PwC’s 17th annual CEO survey that CEOs are reacting to these trends with an increased focus on “existing customer revenue growth.” We can also see from PwC’s annual CEO survey that CEOs expect growth to come from product and service innovation. Innovation is seen as critical to growth, and technology CEOs view it as key to creating value. CEOs are calling on the entire organization, especially services, to drive growth and “expansion” of revenue in current customers, and, of course, retaining those customers. We believe the timing is perfect for service and you, as service practitioners and leaders, to drive this with innovative new service offerings and capabilities.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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