Conference Presentation

The New "Fee" in Free-to-Fee: Service Innovation Driving Revenue Growth

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Many macro-trends are influencing the revenue generation model for technology services companies. We can see from PwC’s 17th annual CEO survey that CEOs are reacting to these trends with an increased focus on “existing customer revenue growth.” We can also see from PwC’s annual CEO survey that CEOs expect growth to come from product and service innovation. Innovation is seen as critical to growth, and technology CEOs view it as key to creating value. CEOs are calling on the entire organization, especially services, to drive growth and “expansion” of revenue in current customers, and, of course, retaining those customers. We believe the timing is perfect for service and you, as service practitioners and leaders, to drive this with innovative new service offerings and capabilities.

Presented By:

Patrick Moore

Director, Customer Practice, PwC

David Yoffie

Director, Customer Practice, PwC

Publish Date: October 22, 2014

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Peg Rodarmel, SVP, Subscription Services, Infor

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