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The services industry is undergoing major transformation, and the professional services organization within Ellucian is no different. Ellucian Services has embraced the intense pressures and associated opportunities to devise new global strategies for achieving operational excellence, increasing agility and speed to market, and in turn customer time to value.
In this session we will explore how Ellucian Edge methodology takes standard best practice pre-configurations for common business processes, which facilitates faster time-to-value and achieves real-time solution visibility that enhances stakeholder experience, accountability, and buy-in. Underpinned with an iterative sprint-based implementation approach combined with real time outcome-based project reporting that provides complete transparency. We will also elaborate on how we have leveraged regional differences but applied consistency of approach and best practices to provide a truly global roll out. This change in services delivery enables Ellucian to provide a differentiating world-class customer experience while improving software adoption and retention rates.
Services Engineering Architect, Ellucian
Publish Date: May 8, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.