Conference Presentation

The Leading "Edge": Customer Recognition of Time to Value through the Positioning of Proven Practices

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The services industry is undergoing major transformation, and the professional services organization within Ellucian is no different. Ellucian Services has embraced the intense pressures and associated opportunities to devise new global strategies for achieving operational excellence, increasing agility and speed to market, and in turn customer time to value.  In this session we will explore how Ellucian Edge methodology takes standard best practice pre-configurations for common business processes, which facilitates faster time-to-value and achieves real-time solution visibility that enhances stakeholder experience, accountability, and buy-in. Underpinned with an iterative sprint-based implementation approach combined with real time outcome-based project reporting that provides complete transparency. We will also elaborate on how we have leveraged regional differences but applied consistency of approach and best practices to provide a truly global roll out. This change in services delivery enables Ellucian to provide a differentiating world-class customer experience while improving software adoption and retention rates. 

Presented By:

Tracy Aitcheson

Services Engineering Architect, Ellucian

Publish Date: May 8, 2019

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