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Customer success has become a hot term in our industry. The new generation of "technology as a service" companies do not have customer support functions--they have customer success functions.
What is the difference? The industry is fairly well aligned on the answer:
TSIA believes that customer success is really not an organization, but a broad set of capabilities that will be found in multiple organizations.
In this session, TSIA will explore the following concepts:
Vice President of Research for Support and Success, TSIA
Publish Date: October 20, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.