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Conference Presentation

The Journey to Better Business Outcomes and Higher Employee Engagement Starts with Skills Development

This report is for Professional Services members only

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PSOs have traditionally spent a lot of time and money training service practitioners on their products and technology. But given the demands and higher expectations we are experiencing from customers, internal stakeholders, and employees, is that still the right investment? Customers are asking us to deliver better business outcomes. Our organizations want Professional Services to drive adoption and account expansion. While this may be the right focus for today’s PSOs, throwing more technical training at our employees isn’t going to get the job done. PSOs will have to strike a balance between technical, consultative, and soft skills development.
 
This session includes a panel of PSO leaders who have insight and experience growing and developing the consultative skill set of service practitioners with the goal of delivering higher-value outcomes for customers and higher employee engagement.
 
Tracks: Interactive Breakout, Professional Services

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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