PSOs have traditionally spent a lot of time and money training service practitioners on their products and technology. But given the demands and higher expectations we are experiencing from customers, internal stakeholders, and employees, is that still the right investment? Customers are asking us to deliver better business outcomes. Our organizations want Professional Services to drive adoption and account expansion. While this may be the right focus for today’s PSOs, throwing more technical training at our employees isn’t going to get the job done. PSOs will have to strike a balance between technical, consultative, and soft skills development.
This session includes a panel of PSO leaders who have insight and experience growing and developing the consultative skill set of service practitioners with the goal of delivering higher-value outcomes for customers and higher employee engagement.
Tracks: Interactive Breakout, Professional Services