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Conference Presentation

The Journey of Success Planning to Health Score

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In the subscription economy, we deliver value to our customers the VMware Way - through consistent and repeatable processes, and at scale. In this session, Mary-Beth Donovan will showcase how VMware accelerates their customer's value realization through application of standard frameworks and processes to enable consumption of our products and portfolio. By the end of this session you will have an understanding of how the frameworks of Success Pathways, Success Plans, Health Scorecards, when applied together, drive proactive and prescriptive customer health management towards achievement of our customer's desired outcomes.

Presented By:

Mary-Beth Donovan

Global Head Customer Success Strategy and Operations, VMware

Publish Date: May 26, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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