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Conference Presentation

The Four P's of the Future Delivery Model

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In the era of product-led 'attach services,' organizations had built services to optimize product adoption. In the era of service-led offers (XaaS, Subscription Services), technology must be optimized for a value-driven, service-centric experience. This requires a philosophical change to the way organization build and deliver their services. Companies must embrace the following four P's that will be discussed in this session: Proactive Predictive Prescriptive Preventative  During this session, TSIA will highlight how the industry evolution and the adoption of “The Four P’s” is impacting traditional service lines and success-driven organizations. The facilitator and audience will be able to ask questions and learn from TSIA’s Research Practice Leaders within the Services and Delivery Research team: Bo DiMuccio | Distinguished Vice President of Research, Professional Services Maria Manning-Chapman | Distinguished Vice President of Research, Education Services Vele Galovski | Vice President of Research, Support and Field Services Stephen Fulkerson | Vice President of Research, Customer Success Jeremy Blanton | Senior Director of Research, Managed Services 

Presented By:

Bo Di Muccio

Distinguished VP, Professional Services Research and VP, TSIA Advisory Delivery, Technology & Services Industry Association (TSIA)

Stephen Fulkerson

VP, Customer Success Research, Technology & Services Industry Association (TSIA)

Vele Galovski

VP, Support and Field Services Research, Technology & Services Industry Association (TSIA)

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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