The Four P's of the Future Delivery Model

In the era of product-led 'attach services,' organizations had built services to optimize product adoption. In the era of service-led offers (XaaS, Subscription Services), technology must be optimized for a value-driven, service-centric experience. This requires a philosophical change to the way organization build and deliver their services. Companies must embrace the following four P's that will be discussed in this session: Proactive Predictive Prescriptive Preventative  During this session, TSIA will highlight how the industry evolution and the adoption of “The Four P’s” is impacting traditional service lines and success-driven organizations. The facilitator and audience will be able to ask questions and learn from TSIA’s Research Practice Leaders within the Services and Delivery Research team: Bo DiMuccio | Distinguished Vice President of Research, Professional Services Maria Manning-Chapman | Distinguished Vice President of Research, Education Services Vele Galovski | Vice President of Research, Support and Field Services Stephen Fulkerson | Vice President of Research, Customer Success Jeremy Blanton | Senior Director of Research, Managed Services