Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Customers are essential to our business, and unhappy customers don't often renew. What if you could proactively prevent customer escalations? What if you could utilize analytics, a defined workflow, and teamwork to work toward a shared vision to reduce your escalated case rates? Take a look through the Project Manager's lens during this session about a pilot project using a predictive model to provide the probability that an escalation will be submitted on a case. The session will detail the roles involved in the pilot, steps taken, success rates, and impacts expected to the support team, customer success team, and the customers.
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.